In this case, you should check the following: It's less likely (but still possible) for a Mac to be unable to recognise an iPod or iOS device. If you're experiencing trouble installing iTunes for Windows, or see "error 7" or "error 2" after installation, follow the steps in this Apple Support Document: If you can't install or update iTunes for Windows. If you can't see Apple Mobile Device Support then you need to reinstall iTunes for Windows. Check that Apple Mobile Device Support is listed in the current programs.Open Search (in the upper-right in Windows 9, lower-left in Windows 10) and search for Control Panel.When you install iTunes for Windows you should also install a program called Apple Mobile Device Support. Note that you don't need to put your device into Recovery Mode when following these steps. You should install the latest version of iTunes for Windows. If you see the 'Trust This Computer?' alert repeatedly, you may not have iTunes installed.Watch your iOS device when you plug it into your computer, and check for an alert.Open iTunes and choose Help > Check for Updates. Turn off your PC and your iOS device, then turn them both back on again.If you've got a Windows computer and it cannot 'see' the Apple device when you connect it, follow these steps: If this helps, you need to replace your cable. Try using a different cable to connect the device to the computer.Sometimes dust gets into the slot and prevents the device from making a good connection. Check the Lightning port (or USB-C or, if you're really retro, 30-pin connection socket) on your device for debris.Try a different socket on your Mac or PC, and see if that helps.Check the cable is securely connected to both your iOS device and your computer.Check the connectionīefore heading into any software-based troubleshooting steps, first make sure that it isn't a physical problem with the cable. In this feature we'll look at some steps to follow if you've got a non-responsive Apple device, and how to get iTunes to 'see' your iOS device.
But the same problem can affect any iOS device and both Windows and Mac computers. This seems to particularly affect owners of iPod classic, iPod nano and iPod shuffle devices, and Windows computers.
But what if iTunes doesn't recognise your iPhone, iPad or iPod?
How do you get iTunes to recognise the device?Īpple uses iTunes (or Finder, on Macs that have upgraded to macOS Catalina) to manage all of its iOS devices - a task which includes fixing, updating and restoring any software. You plug your iPhone into your computer, but nothing happens: no icon appears, there's no response of any kind.
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